Shipping Policy

1. Digital Service - No Physical Shipping

AgiEngine is a digital software service that provides AI-powered n8n workflow generation through a browser extension. As we offer only digital products and services, we do not ship any physical items.

2. Service Delivery

2.1 Immediate Access

Upon successful subscription payment, you will receive immediate access to your AgiEngine account and services. This includes:

• Browser extension download link
• Account dashboard access
• AI workflow generation features
• Customer support resources

2.2 Account Activation

Account activation and service access are typically instantaneous. In rare cases where technical issues occur, activation may take up to 24 hours. We will notify you via email if any delays occur.

3. Extension Installation

3.1 Supported Browsers

Our browser extension is available for:

• Google Chrome (latest version)
• Microsoft Edge (latest version)
• Mozilla Firefox (latest version)
• Safari (macOS only, latest version)

3.2 Installation Process

After subscribing, you will receive:

1. Email confirmation with download instructions
2. Direct link to browser-specific extension store
3. Step-by-step installation guide
4. Setup and configuration instructions

4. Service Availability

4.1 Geographic Availability

AgiEngine is available worldwide, with the following considerations:

• Service is accessible from any location with internet connectivity
• Local internet restrictions may affect access in certain regions
• Customer support is provided in English during business hours
• Payment processing may vary by country

4.2 Technical Requirements

To use AgiEngine, you need:

• Stable internet connection
• Supported web browser
• n8n instance (self-hosted or cloud)
• Modern operating system (Windows 10+, macOS 10.14+, or Linux)

5. Account Setup and Configuration

5.1 Initial Setup

After installation, initial setup includes:

1. Account verification via email
2. Extension activation with your subscription key
3. n8n instance connection configuration
4. Preference and usage limit setup

5.2 Support During Setup

Our support team is available to assist with installation and setup questions. Support is provided via email and typically responds within 24 hours during business days.

6. Service Updates and Maintenance

6.1 Automatic Updates

AgiEngine browser extension receives automatic updates through your browser's extension update mechanism. These updates include:

• Bug fixes and security patches
• New feature releases
• Performance improvements
• Compatibility updates

6.2 Scheduled Maintenance

Planned maintenance windows are scheduled during off-peak hours and communicated in advance via email and service status page.

7. Data and Privacy Considerations

As a digital service, all data processing occurs electronically. Please refer to our Privacy Policy for detailed information about how your data is handled, stored, and protected during service delivery.

8. Service Interruptions

While we strive for 99.9% uptime, service interruptions may occasionally occur due to:

• Scheduled maintenance
• Unexpected technical issues
• Third-party service dependencies
• Force majeure events

We will communicate any significant service interruptions through our status page and email notifications.

9. Customer Support

For service delivery issues, technical problems, or installation support:

• Email: [email protected]
• Response time: Within 24 hours (business days)
• Support hours: Monday-Friday, 9 AM - 5 PM PST
• Emergency support: Available for critical service issues

10. Changes to This Policy

We may update this Shipping Policy to reflect changes in our service delivery methods. Any changes will be posted on this page with an updated date. Material changes will be communicated via email.

11. Contact Information

If you have questions about service delivery or this Shipping Policy: