Refund Policy

1. Overview

At AgiEngine, we want you to be completely satisfied with our AI-powered n8n workflow generation service. This Refund Policy outlines the circumstances under which refunds may be provided and the process for requesting them.

2. Free Trial Period

We offer a free trial period for new users to evaluate our service. During this trial period, you can explore all features included in your selected plan without any charges. No refund is necessary for free trial usage.

3. Subscription Refunds

3.1 Monthly Subscriptions

For monthly subscriptions, we offer a 7-day satisfaction guarantee. If you are not satisfied with the service within the first 7 days of your paid subscription, you may request a full refund.

3.2 Annual Subscriptions

For annual subscriptions, we offer a 30-day satisfaction guarantee. If you are not satisfied with the service within the first 30 days of your paid subscription, you may request a full refund.

3.3 Refund Conditions

To be eligible for a refund under our satisfaction guarantee:

• The refund request must be made within the applicable guarantee period
• You must have made a genuine attempt to use the service
• Your account must not have violated our Terms of Use
• You must not have exceeded fair usage limits by a significant margin

4. Exceptions to Refund Policy

Refunds will not be provided in the following circumstances:

• Requests made after the satisfaction guarantee period
• Accounts that have been suspended or terminated for Terms of Use violations
• Excessive or abusive usage of the service
• Requests for partial month refunds (except during guarantee period)
• Third-party payment processing fees (these are non-refundable)
• Requests related to external factors (e.g., n8n service issues, internet connectivity)

5. How to Request a Refund

5.1 Contact Process

To request a refund:

1. Contact our support team at [email protected]
2. Include your account email and subscription details
3. Provide a brief explanation of your refund request
4. Allow up to 5 business days for our team to review your request

5.2 Required Information

Please include the following in your refund request:

• Your registered email address
• Subscription plan and billing cycle
• Date of purchase
• Reason for refund request
• Any relevant order or transaction IDs

6. Refund Processing

6.1 Approval Process

Our support team will review your refund request within 5 business days. We may ask for additional information or clarification during this review process.

6.2 Processing Time

Once approved, refunds will be processed within 7-10 business days. The refund will be credited to the original payment method used for the subscription.

6.3 Service Access

Upon refund approval, your paid subscription will be immediately downgraded to the free tier, and access to premium features will be removed.

7. Subscription Cancellation

Cancelling your subscription is different from requesting a refund:

• Cancellation stops future billing but does not refund current period charges
• You retain access to paid features until the end of your current billing period
• You can cancel your subscription at any time through your account settings
• No refund is provided for unused time in your billing period after cancellation

8. Chargebacks and Disputes

If you initiate a chargeback or payment dispute instead of following our refund process, your account may be immediately suspended. We encourage you to contact us first to resolve any billing issues.

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last modified" date. Material changes will be communicated via email.

10. Contact Information

If you have questions about this Refund Policy or need to request a refund, please contact us: